Download Managing Challenging Clients Building Effective Relationships With Difficult Customers for free

Managing Challenging Clients: Building Effective Relationships with Difficult Customers

Format: Hardcover

Language: English

Pages: 170

Publisher: Palgrave Macmillan; 2012 edition (December 15, 2011)

ISBN: 0230238424

Format: PDF / Kindle / ePub

Size: 6.5 MB

Downloadable formats: PDF


Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

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