Managing Challenging Clients: Building Effective Relationships with Difficult Customers
Publisher: Palgrave Macmillan; 2012 edition (December 15, 2011)
Format: PDF / Kindle / ePub
Size: 6.5 MB
Downloadable formats: PDF
Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.